12. Equal Opportunity Policies

      “To know the road ahead, ask those coming back.” -Chinese Proverb 

We can't change human nature, however the better we understand ourselves as individuals and groups, the better we can develop policies that enhance our strengths and work around our weaknesses. Policies help guide us to more effective ways to accomplish tasks and interact with each other. Good policies reflect what works for the job and for human nature. An effective policy is likely one that isn't too annoying for workers to accomplish, isn't too implausible to ask of them or worse, impossible to ask or demand of them. Impossible demands are the worse kind of stress, difficult to feel any sense of control, pride or purpose - shovel sand from one hole on the beach to fill another? No thanks, I'm calling in sick.

     It is the experienced workers who are likely to know the most effective ways to get a task accomplished. Good managers and leaders ask the worker at the bottom of the hierarchy of command who is actually doing a job on a day to day basis  for feedback about the task or equipment before making changes that will be most helpful and cost effective.
    A positive work atmosphere is less stressful for employees which can help protect their health and reduce lost time due to sick days. A positive work atmosphere also may help build a more trusting customer base. 

     Customers, at least some of them, likely are able to see and feel when staff and management are in a tense or hostile relationship with each other or when promotional materials seem to target some groups of people differently or negatively from other types of people. Customers trust in the company may even be negatively affected.  (12.1, 12.2) 

     A policy manual can be written about nondiscriminatory guidelines for advertisements or for treatment of employees and customers. This is a discussion of policies and procedures and how they can be used to promote daily work procedures that support a safe and diverse work environment for staff and management, and for customers. It is not likely to be useful for all situations or people but might be helpful as an example or template for someone to start thinking about their own company’s values and areas where improvement might be needed.  

Working as a public servant in a government agency taught me to both value and dislike Policy Manuals.

• When a government agency sees a problem they ask the local agency directors to write a policy about how their staff would manage the issue.
• If the problem was about a larger more complex issue, the local agency director would be required to write, review & update annually, a Policy Manual that included a variety of policies regarding how the various aspects of the issue would be managed during the day-to-day operation of the agency. Policies would also require details on how and how often the daily work or staff would be evaluated to check on whether the policies were being followed consistently and accurately.
• If the problem was considered very important and large and complex, then a Task Force would be created to study the issue more in depth and together write a Policy Manual. Pilot counties would likely test the draft policies and revisions would be written. Eventually the revised version would be formalized and a course to “train the trainer” would be written in order to teach representatives from all the local agencies regarding the new policies and the daily procedures required by the policies. The representatives would then go back to their local agency and train the rest of the staff whose work would be affected by the new policies.

Over the years I learned that policies and the annual review was tedious but that the system truly was effective at quickly sharing the best practices that had been learned through experience or planned experiments, testing new experimental procedures.
 

A policy is a general rule and a procedure describes the specific steps that might be followed in an attempt to follow the rule set by a stated policy. (12.3)

• A detailed discussion regarding the difference between policies and procedures and how to write good ones is available online. The document is a draft that was written in the early 1990’s in support of a University’s goal to have all their policies and procedures be available to students and staff online in a standardized format for ease of access and ease of use. (12.3) 

Readers who aren’t familiar with policy manuals may think that this discussion of them is too long. Readers who are familiar with policy manuals will know that the following is not a policy manual and that it isn’t very long. However, modern readers may not recognize the phrase “policy manuals” as something that even exist as physical books that might be found on a shelf in the manager’s office. 

     Policy guidance in modern businesses is now more likely to be found in virtual format available on each employee’s computer than in a heavy three-ring binder in the manager's office. But while a virtual policy manual might be more than 600 pages long but you wouldn’t be able to prop your office door open with it. And more typically in the past, there would have been a whole shelf of policy manuals available that could all be piled up if the door was very heavy.

• An e-book, How to Develop a Policy Manual, is available as a pdf (12.4) from a company whose website, templatezone.com, serves as a host for virtual policy manuals and template guide to help businesses quickly create policies individualized for their needs. their guide points out the importance of developing a company mission statement and then designing policies that support the core values of the company.
• A User Guide for Writing Policies by the University of Colorado's Office of Policy & Efficiency provides more detail regarding the types of action words & statements to include in a policy that will be clear for readers to understand and easy for them to follow. (12.6) 
• A guide written for the healthcare industry, The Do’s and Don'ts of Policy Writing, stresses the importance of individualizing policies and procedures and using them rather than copying a template and filing it in virtual folder marked "Policies (that are required but which we don't actively use)." (12.7) 
• Adaptive Action: Leveraging Uncertainty in Your Organization, by Glenda Eoyang and Royce Holladay is a book that helps analyze the bigger picture before planning what changes to work on. Including evaluation methods and the flexibility to change the plan are also recommended for the most effective way to make ongoing progress in this rapidly changing world and business market. A discussion of the book, the Table of Contents and the first chapter are available online: (12.8) 
• A video series about Adaptive Action is also available online: 

1. 1 of 7: Introduction to Adaptive Action. (12.9) 
2. 2 of 7: How to use Adaptive Action to see & work with patterns to deal with uncertainty. (12.10)  
3. 3 of 7: How to use Adaptive Action to develop options for action. (12.11)
4. 4 of 7: How to use Adaptive Action to find your way in the midst of uncertainty. (12.12)  
5. 5 of 7: How to use Adaptive Action to deal with messes. (12.13) 
6. 6 of 7: How to use Adaptive Action to consider different views. (12.14)
7. 7 of 7: How Adaptive Action leverages uncertainty. (12.15])   

Policies can save lives, especially in the healthcare industry. Policies and common knowledge of procedures can also save lives by helping prevent accidents or by helping people cope better in emergency situations.

 Having stated office policies regarding NSFW material can help give employees and managers consistent guidelines to follow so that all infractions or complaints can be treated equally.    Clear written guidelines about what material might be thought of as sexually offensive or offensive to other groups can help provide consistency for managers to enforce and for employees to follow, but the list likely would need to be fairly general rather than an itemized list - that would be a long list.    

     Try anything once, if you choose, but just don't write about it online if you're sensible.    

     But a long and itemized list of things that are clearly NSFW would be helpful for people with less social skills or with less knowledge of pop culture and cultural sensitivities.    

     A good general rule is to keep personal “none-of-your-business"  topics out of the business day; a quote on that theme:

• "Be courteous to all, but intimate with few, and let those few be well tried before you give them your confidence." -  George Washington

Setting some new rules about goals for change can help groups succeed at changing old routines and establishing new habits.    

     Research on how to successfully promote a more civil business environment has been summarized into four steps, (12.16):

1. Set a new standard [for civility].
2. Model the standard.
3. Coach the standard.
4. Embed accountability to the standard. - ie promote & reward staff who are practicing the new standard of behavior rather than rewarding staff who may have succeeded but with the use of the old standards. An example could be a salesperson with good sales but who used aggressive sales tactics that resulted in coworker or customer complaints, but who might have received the best sales reward anyway within the old standard of business. In a redesigned reward system that salesperson would take second place to the salesperson who achieved slightly less good sales but who received no complaints. (12.16)

When everyone already is familiar with a routine it can make things go smoother in an emergency, as observed in the case of a traffic accident in a narrow tunnel in South Korea - business as usual for experienced motorists: (12.17) 

     The computer image in the link shows two lanes of traffic that were going the same direction in a narrow tunnel but who have all been brought to a halt by a traffic accident ahead of them in the tunnel. Then, without direction from any emergency personnel, all the drivers quickly move their cars as close to their side of the tunnel as possible which is enough room to leave an open passage down the center through which an emergency vehicle could now easily reach the motorists who were involved in the traffic accident.     

     A driver safety training class might cover the safety procedures that are recommended for motorists to follow in different types of driving situations. A policy for receiving a driver’s license might require a text book or video instruction session followed by a written test of the applicant's knowledge and driving test to check their safety skills.

Reporting problems can help protect other people in the future from a having a similar bad experience or it might save others from being expected to take part in a criminal act by their manager. Reporting problems that occur at work could be helping protect the place of business from continuing to employ a person who breaks company rules or state or federal laws. 

     Or reporting problems might reveal that the team or management as a whole is not adhering to company standards and the person who complained may suffer from retaliation from coworkers or management if a system is not in place for discreet reporting.

     In the business world an example of the danger of a work environment that doesn’t promote open feedback from the employees was seen with the Volkswagen automobile company. Engineers or managers or both were involved in falsifying or concealing that auto emissions were worse than limits allowed. Autos were produced and sold with false claims for environmental air pollution standards. 

     A discussion of the Volkswagen company's situation suggests a few strategies that might help protect other teams from risk of illegal or unethical collusion by a team: 

• Leadership style can impact the tone of the whole office. 
• Asking for feedback from staff and customers can help reveal issues early and set a positive example for staff to follow. 
• Isolating teams from each other and withholding information may instead encourage an environment of distrust or simply slow down progress. 
• Sharing as much about company goals and plans as confidentiality allows can help foster team spirit and might speed progress towards achieving the goals. 
• Pressure to meet the goals at any cost or intimidation to do so is the type of environment that might lead to dangerous consequences.  (paraphrased, 12.18)

• Disclaimer: Opinions are my own and the information is provided for educational purposes within the guidelines of fair use. While I am a Registered Dietitian this information is not intended to provide individual health guidance. Please see a health professional for individual health care purposes. 
• The Academy of Nutrition and Dietetics has a service for locating a nutrition counselor near you at the website eatright.org: (eatright.org/find-an-expert) 

The image is a chalk and oil pastel drawing I made with my toddler and preschool age children and two of their friends. It includes drawing and coloring by all of us and words from Native American tribal lore attributed to the Winnebago Tribe: “Throughout the world who is there like little me! Who is like me! I can touch the sky, I touch the sky indeed!” The words seem to be questions but include exclamation points which makes them more of a statement celebrating each person’s uniqueness and absolute right to touch the sky each in their own unique way. “I touch the sky indeed!” The words were from a book of Native American writing.

     Autonomy may involve a sense of uniqueness and a sense of purpose, and the ability to achieve that purpose - I can touch the sky - whenever I want to - it is my sky, it is your sky, it is all of our sky and we all can touch it whenever we want to.

     Autonomy may also involve a sense of curiosity and freedom to explore in a playful way without fear of repercussion over the occasional plan that didn’t work out as hoped.

• “Play needs no justification, no moral rationale that it is good to have around because children might, in their enjoyment of play, be learning something useful. Play has its own reasons for existence. It manifests its qualities not because we have ordained it with purpose, but because it comes of its own accord and with its own instinctual reasoning, at the childhood of human growth.”
• Quotation from "When Thought is Young: Reflections on Teaching and the Poetry of the Child" by Richard Lewis (12.46)

The definition of the word Autonomy includes three parts, two that refer to the self governing control of a nation or business entity and one that refers to the individual’s ability to control their actions and moral choices: 

• Definition of Autonomy:  “2:  self-directing freedom and especially moral independence personal autonomy.” (12.47) 

So autonomy may also involve the freedom to not have to do things that are against your moral values.
    The concept of autonomy is discussed in an older book about philosophy and morals, from the book set, Characteristics of Men Manners, Opinions, Times, Etc., by Anthony Earl of Shaftsbury, Ed. John M. Robertson, Vol II, The Moralists, a Philosophical Rhapsody; Being a Recital of certain Conversations on Natural and Moral Subjects. Miscellaneous reflections on the preceding treatises. 1900, (12.33.The Moralists), A quote from the second page suggests the book is a response to feeling a need for the discussion of philosophy to enter into daily conversation as the topic of politics had seemed to do, in the author's recent past - in the lingo of 1900.

     To go back to even older lingo, the author provides an example from ancient Egypt to support his idea that people should have a right to choose their own type of career path in life.In ancient Egypt your career was generally always going to be the same as your father’s or family’s type of work. A translation is given, which states that work roles were based on what your father or family did: 

• "The Egyptians are divided into seven classes -- one of priest, one of warrior, etc . . . The warriors may not practice any craft, but only that of war, which they inherit by birth." - Herodot (ii 164, 166) (12.33.The Moralists)

The missing section of the quote is available elsewhere, Herodotus, as he is also known wrote:

• "Now of the Egyptians there are seven classes, and of these one class is called that of the priests, and another that of the warriors, while the others are the cowherds, swineherds, shopkeepers, interpreters, and boatmen. This is the number of the classes of the Egyptians, and their names are given them from the occupations which they follow." - Herodotus Histories 2.164 (12.34.Egypt/social_classes)

The author of The Moralists is against the policy, he doesn't use the word "autonomy" but making a person's job-for-life be predestined based on what your father did, is opposite of having your own "autonomous" control over your choices, or at least over some of them. He opened the section on the previous page with: 

• "We know very well that nothing is more injurious to the police or municipal constitution of any city or colony than the forcing of a particular trade. Nothing more dangerous than the over-peopling any manufacture, or multiplying the traders or dealers, of whatever vocation beyond their natural proportion and the public demand."  (12.33.The Moralists) 

In more recent history, research repeated by several groups suggests that increasing control over a group or person, removing their sense of autonomy and control over their own situation, actually increased violence rather than serving to limit it: 

• "Studies on interpersonal control indicate that when people feel that their autonomy has been thwarted, they often respond by behaving in an even less civilized and more antisocial manner (Duriez, Vansteenkiste, Soenens, & De Witte, 2007; Gagné, 2003; Kernis, 1982; Knee et al., 2001; Mask et al., 2005; McHoskey, 1999). " (12.35.Interpersonal control and violence)

The same article includes background information on different ways people "dehumanize" other individuals or groups which can be for the purpose of reducing feelings of guilt over marginalizing them or denying their rights or freedom. Pretending someone or a group of people are not human and are more like animals in some way is animalistic dehumanization and pretending they are like machines or tools with no human nature is mechanistic dehumanization. 

     When we deny our human need for touch and sexuality we are treating ourselves as machines without needing the boss to deny our right for family time for us. Gender research and interviews with people in the technology industry suggest men and women get ahead in the business world when they focus on work and limit the time they spend on a private life or they don't have a family at all - that seems like an example of mechanistic dehumanization. 

• "Haslam (2006) recently reviewed the broad literature on dehumanization, and developed a new model, differentiating between two forms of dehumanization: animalistic and mechanistic. Animalistic dehumanization involves denying uniquely human attributes to others, representing them as animal-like, whereas mechanistic dehumanization involves denying human nature to others, representing them as objects or automata. " (12.35.Interpersonal control and violence)

In Greece slaves were treated worse than in Egypt at the time and were considered not human, "tools that speak," (12.34.Egypt/social_classes) which would be an example of mechanistic dehumanization.

     Here's a modern day example of mechanistic dehumanization of a woman or man being metaphorically killed as a sexual tool: See the joke by the ironically named account: (12.36.FaithPeaceLove2)

     Mechanisation and dehumanization were also discussed regarding employee’s rights to have their biological needs respected by employers in the section 11: What is Sexism?. 

 The link about Egypt provides more information than the book The Moralists, the article suggests that there were fewer slaves in Egypt than in other areas at the time and that equality and the ability to improve one's position were also encouraged to some extent within each class, and occasionally movement between classes occurred. Noble classes had a hierarchy based on how close they were to the pharaohs, who were considered more than royalty, more like gods in a polytheist culture. Equality was encouraged in some ways though more for the craftspeople who were free in many ways to improve their position within their working class group. Even a few slaves were able to change levels when their masters died childless and left property to the slaves. (12.34.Egypt/social_classes) 

     Manual labor was not lauded; if the land was very lush and fertile it would have seemed unimportant compared to an area where everyone had to work together to irrigate or bring in fertilizer to build up poor soil just to have enough to survive:

• "... manual labor is little elevated; the inaction of the hands is honorable."  (12.34.Egypt/social_classes)

A writer and civil rights activist from our own era shared a similar concern, Booker T. Washington stated that:

•  “No race can prosper till it learns that there is as much dignity in tilling a field as in writing a poem.” (page 44, 12.37) 

I agree and add that, no race can continue to prosper if it forgets that there is more dignity in raising wholesome food that supports a community in a manner that can be sustained year after year. Farmers learned to interplant crops that work well together and to rotate fields over the years and to leave them fallow with no crops every few years to allow the soil to recover. Poetry is beautiful in part because it describes nature however it can not nourish the body as well as it nourishes the soul.     

     Little information is available in written works about the role women held although some of the women of the noble class were literate according to the article. Another article suggests common people may also have been able to read and write. Poetry did include the voices of females and some may have been written by women. Love poetry used imagery from nature and may have been set to music. Ancient Egyptian Love Poems Reveal a Lust for Life, (page 2, 12.38) 

     A poem thought to have been from 1160 B.C. was found on the burial tomb of a supervisor of workers who was named Inherkhawy. It’s joyful call to “seize the day” suggests to me that his workers thought well of him:

 The Harper's Song for Inherkhawy (Excerpt)

     “So seize the day! hold holiday! 

    Be unwearied, unceasing, alive

     you and your own true love;

     Let not the heart be troubled 

    during your sojourn on Earth,

     but seize the day as it passes!”

     (Translated by J.L. Foster) (page 2, 12.38)

Not everyone had as much freedom to try other roles within the ancient Egyptian society. The role of "swineherd" was more disliked by other groups than most working class roles and sons and daughters of other swineherds would have to be found as spouses for the children of swineherds. Overall however there was little social unrest compared to some other areas according to this page about social classes in ancient Egypt: (12.34.Egypt/social_classes)     

     Specializing tasks in a society does have some benefits; the daughters and sons of the swineherd families would have grown up in the surrounding and smells of their family's profession and they would be accustomed to it and know exactly what work needed to be done and how to do it well. Most jobs in life have insider secrets for how to perform tasks most efficiently. Having children learn their family's job would be a little like having an apprenticeship training program. But love happens, and creativity happens, some children of lower classes in ancient Egypt were likely left feeling stuck in their role.

     The taboo may also have had an underlying health reason, people working and living closely with swine during times of inadequate sanitation may have been infected with the pork tapeworm T. solium which can have devastating health effects. A tendency towards a certain set of symptoms might become associated with a type of work. (12.39)

 The average sizes of homes are given in the article as evidence or examples of the hierarchy between social classes. The smallest living space for a working class artisan was 50 square meters which would be roughly equivalent to an 150 square foot efficiency apartment in our modern world: (12.40) 

     While one of the royalty had a mansion that was 10000 square meters, approximately 30,000 square feet, which is is a luxury home selling in today's market at 17 million or more, some furnishings and the list price is more than 200 million - for a private home. Examples of floor plans for a 30,000 sq ft home: (12.41)

     We have arrived back at the time of the pyramids - we are living in a society that is as divided in some ways as in the days of the Egyptians and the pyramids. So how much money might a modern-day billionaire spend on a burial site? Answer: $825,000. (12.42) 

     Students in the United States have a significantly larger student debt load from higher education loans than students generally needed to borrow in previous decades. College tuition on average is three times more now than what it cost in the 1980s. (12.29.demos) 

     It is less likely for young adults in the United States today to buy their own home or car than in previous decades. More young adults are still living with their parents and some dormitory style apartments are becoming available in very expensive locations. A management company may modify a two bedroom apartment into dormitory style bedrooms and make a profit from the high cost of a two bedroom apartment by charging eight people rent to share the cramped quarters. Rent in urban areas where jobs are located can be as much as $2000-3000 per month for a one bedroom apartment. There is no way you could flip burgers fast enough to pay that rent on a minimum wage job.

     A non-profit organization focused on researching public policy and societal health provides a thorough discussion of the challenges that young adults face in the United States currently and provides recommendations for policy makers and for young adults. 

• Helping students plan ahead to pay for college by providing assistance with student grants, loans and work study awards (based on the currently available scholarship and loan programs) in a “Contract for College” is a recommendation for dealing with the increased cost of tuition. 
• Support for more young people to receive apprenticeship style training for manual labor and service industry jobs is also needed. A goal for all young people to attend college doesn’t meet the needs of the current or projected job market. The education and health sectors will need more professionally trained nurses and teachers and also more paraprofessionals and health care aids who only require on-the-job training so mentorship program might help some move up the “career ladder.” Supporting the right to unionize would be helpful for protecting the pay and benefits for the restaurant and service sectors which are typically poorly paid in comparison to other jobs.
• Credit card debt is also a burden for the average young adult. Better regulation to protect against high rates and fees and limiting access to college campuses for credit companies who offer easy credit to new students are two recommendations by the Demos organization. 
• Two recommendations are given regarding the high cost of housing: 1. Provide a matching incentive program for promoting saving towards a down payment for a house; 2. Change the mortgage deduction laws so there is a cap limiting the tax deduction for very wealthy home owners so that the tax revenue is assisting a greater number of people with homes of average value, rather than being a large tax give away for a few people with expensive homes.
• The United States is one of the few developed nations without a federal policy supporting parental leave or childcare. The Demos organization recommends that business and government join together to create a fund to support early childhood education and one month of paid parental leave after the birth of an infant.
• Two recommendations are included specifically for young adults but are helpful for everyone, even those too young to vote can start learning more about social policy and government: 1. Register to vote, educate yourself, and vote; 2. Read a newspaper everyday. (12.29.demos)

What is “policy” - a plan of action agreed upon by a government, political party, business, or other group. (12.43)
    Those all seem like very good recommendations, which could form the basis of effective policies, which is why I summarized them. An Executive Summary gives the most important points in a brief overview in order to save the executive time. But a summary is based on the work of many people that was organized around a purpose and written in a report. 

• The Demos policy briefing is a report summarizing a larger amount of research on the topic of challenges facing young adults today: The Economic Challenges Facing Young People, a Demos Briefing Kit, 2015. (12.29.demos) The summary I provide here would be more like an Executive Summary. It gives highlights for the busy executive and provides more reasons than a title alone would, to take the time to click the link and read the full report. How notes are written may affect how helpful they are for retaining the information. Notes that record a class lecture word for word may not help store the information in memory as well as notes that summarize or categorize or in some other way organize the information. (12.30.taking notes)

This is a joke based on something I once wrote on my website: 

     - “I don’t write fiction,”

     - “No, you lie - you wrote half a romance novel & posted it online, of course you write fiction.”

     - “Oh, yeah, my bad.”

Try, try again, that’s my motto:

    - “I don’t write fiction by choice," 

    - "I don’t write fiction well," 

    - "I don’t prefer to write fiction,” etc.

The point - it’s a joke based on the truth - all policy is an ideal that an employer or government can only hope is met. In the real world life gets busy, customers are in a rush, things get forgotten. The only place I expect a policy manual to accurately represent exactly what is happening throughout the day is somewhere like on a submarine where everyone knows it is life and death for all of them on the line. 

     As a dietitian it was made clear during training that a glass of orange juice for the wrong patient (with diabetes) could be lethal. You’re more careful when you have been trained on the risks involved.

     Policy manuals can set consistent standards and be shared quickly. My own role as an administrator included many of them because I worked in a rural area with a small caseload and small budget for staff. As the main Program Coordinator I was responsible for several policy manuals and then I also had the roles of "Nutrition Education Coordinator," "Breastfeeding Coordinator," and "Outreach Coordinator" - it doesn't fit on a resume line let alone look good in a Human Resources interview. Each role had manuals to keep up to date, and it being a large rural area, I had four sets to keep up to date, one for each of four locations that we same few staff traveled too.

     Seven years later can I remember them? The names aren't right, but, 1. the main State/Federal Policy Manual; 2. the Local Agency Policy and Procedures Manual (I had to write that one with our local methods for required policies and procedures); 3. Anthropometric, Lab & Clinic Standards Manual; 4. Civil Rights Training Manual; 5. Outreach Manual; 6. Nutrition Education Lesson Plan Manual with examples of all the handouts used, this was mostly original writing also, with some lessons and handouts from the state or other local agencies; 7. the Breastfeeding Manual, local policy and inventory material; 8. the Coupon Inventory Log; and 9. the Equipment Inventory. 

     I loved my job - what I really did was measure babies and children, poke fingers for iron lab tests, assess nutrition, and income and social needs as well, and provide education and counseling guidance as needed and often, enter it all in the computer and print out food coupons too, With few staff available I worked clinics by myself sometimes or with one other person to help. Updating policy manuals or even reading them was spare time work for at home in the evening, unpaid, or occasionally approved overtime on a weekend for an end of the year report or audit. With few staff it was difficult to make time during a workweek for much besides the ten to forty clients I might have seen in a day. 

     It’s nice to have the time now to put together some of what I learned with what is now so easily available online. I used a gluestick to copy and paste when I was writing client handouts.

     Times change and policies have to be reviewed and updated to match the changed procedures that are a little closer to what people actually do. A policy is the general rule or guidance - for example: “Employees will maintain a biohazard free environment for staff and customer safety,” while a procedure is the plan and steps that were developed in the hope that they will achieve the policy’s goal. Ideally procedures and policies are based on research that suggests that the policy’s goal is worth working towards achieving for some purpose and that the procedure’s steps will be effective at meeting the goal. The procedure for the example policy would likely include: “Employees will wash their hands before leaving the restroom and returning to their work station.”

     The best policy and procedure is effective at achieving its goal without “costing” much in time or effort to fulfill - fairly natural; humans generally do wash their hands before leaving the restroom, a reminder sign can help just in case they forget. Bad policy is less effective - a reminder sign that belittles the employees might cause some hurt feelings and lead to irritation and crumpled paper towels being left all over the restroom in retaliation. The worst policy is physically or biologically impossible: “Employees will not leave their workstation for any reason except at the stated breaktime (so just stay home if you have a weak bladder or irritable bowel syndrome).”     

     A good policy and procedure manual will be so full of mind-numbingly boring detail that it will put you to sleep - and bedtime is likely when there is time in the day for a manager to read new policies issued from higher up the administration chain of command. What makes detail helpful is that it adds clarity and a step by step flow that the new employee can learn as easily as the experienced staff. A written guide can be left out during early weeks of training and then referred to when needed later. The policy for maintaining a biohazard free environment would need a section for cleaning different areas - which would need to include details on: 

1. how often, 
2. by whom, 
3. with what products, 
4. which are stored where, 
5. and where are the Occupational Health and Safety Administration, (12.44.OSHA), biohazard chemical safety data sheets stored, (an example: Substance data sheet for occupational exposure to lead,12.45.OSHA.lead)
6. and how often are the staff trained on OSHA safety standards, etc. 

The point is - policy is important and it can make life easier for training new staff and keeping staff happy and safe and a happy, safe employee is more likely to be a retained employee. So the main point is that effective policies and procedures can make employees find work easy to do and so they enjoy and continue doing it and share their enthusiasm with others - an experienced staff member showing the new person might give two impressions about work policy, boring, but easy: “just follow the list in that boring old manual that everyone hates (but it works, so just do it, it’s easy!).” 

     So while you may not be the CEO - the Chief Executive Officer of your place of work, you are your own CEO. Everyone is their own chief executive in charge of their health and daily choices.